Gambling is entertainment — not a way to make money or escape problems. g118 is committed to providing tools, resources, and support that help every Malaysian player stay in control and play responsibly.
All g118 Services are exclusively available to players who are 21 years of age or older. This is a firm, non-negotiable requirement enforced through identity verification at every account. Underage gambling is illegal and harmful — we take this seriously.
At g118, responsible gambling is not a footnote in our Terms and Conditions — it is a core part of how we operate. We believe that online gaming should be a fun, voluntary form of entertainment enjoyed by adults who can afford to play and are in control of their spending. When gambling stops being fun, something has gone wrong.
We serve players across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, and Shah Alam — and we recognise that problem gambling affects real people and real families. That is why we have built a comprehensive suite of player protection tools, enforce a strict 21+ age policy, and maintain relationships with Malaysian support organisations so that players who need help can access it without barriers.
Responsible gambling at g118 means three things: giving you the tools to stay in control, making it easy to seek help when you need it, and refusing to profit from players who are in distress. If you ever feel that your gambling has gone beyond entertainment, our team is available 24 hours a day to help you activate limits, take a break, or self-exclude immediately.
Every g118 player has access to these protection tools at no cost. You can activate any of them instantly by contacting our 24/7 support team.
Set a maximum amount you can deposit per day, per week, or per month. Once your limit is reached, the system will prevent any further deposits for that period — no exceptions. Limits can be reduced immediately; increases require a 7-day cooling-off period to take effect.
Define the maximum amount you are willing to lose in a given period. Once you hit your loss limit, your account will be temporarily restricted from further betting activity until the period resets. This helps prevent chasing losses — one of the most common paths to problem gambling.
Set a time limit on how long you can play in a single session. When your session time is up, you will receive a clear notification and your session will be ended automatically. Taking regular breaks is one of the most effective ways to stay in control of your gambling behaviour.
If you feel you need a short break, you can request a cooling-off period of 1, 7, 14, or 30 days. During this period, your account will be suspended for betting and deposits. The account remains accessible for viewing your balance and withdrawal history. Cooling-off periods cannot be ended early.
For players who need to take a longer break or stop gambling entirely, self-exclusion is available for minimum periods of 3 months, 6 months, 1 year, or permanent. During self-exclusion, your account is fully locked — no logins, no deposits, no bets. Permanent self-exclusion cannot be reversed.
Enable periodic in-session reminders that display how long you have been playing, how much you have spent or won in the current session, and a prompt to review whether you want to continue. These notifications are easy to enable via your account settings or through our support team.
Problem gambling can develop gradually. Recognising the early signs — in yourself or someone you care about — is the first step toward getting help.
Gambling with money set aside for rent, bills, groceries, or other essential expenses — or borrowing money to fund gambling.
Placing increasingly large bets in an attempt to recover previous losses. This is one of the clearest indicators of problem gambling and almost always leads to greater losses.
Concealing the amount of time or money spent on gambling from family members, friends, or your partner.
Feeling restless, anxious, or irritable when trying to reduce or stop gambling — or needing to gamble to relieve stress or negative emotions.
Spending a disproportionate amount of time thinking about gambling, planning your next session, or replaying past wins and losses.
Missing work, neglecting family responsibilities, or withdrawing from social activities because of gambling or gambling-related financial problems.
Ask yourself these questions honestly. If you answer "yes" to two or more, we strongly recommend speaking with a support professional.
Have you ever gambled with more money than you originally planned to spend in a single session?
Have you borrowed money, sold possessions, or relied on others financially because of gambling losses?
Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
Has gambling caused arguments, tension, or significant stress in your relationships with family or friends?
Do you feel the need to gamble with increasing amounts of money to achieve the same level of excitement?
Have you ever felt depressed, guilty, or ashamed after a gambling session?
Have you ever gambled to escape from worries, problems, feelings of loneliness, or financial stress?
Has gambling ever caused you to miss work, important appointments, or family events?
Setting responsible gambling controls on your g118 account takes under two minutes. Here is exactly how to do it.
Click the live chat icon on the g118 Platform. Our support team is available 24/7, including weekends and Malaysian public holidays.
Provide your registered username or email address and confirm your identity with a few security questions. This ensures only you can modify your account settings.
Tell the agent exactly what you need — for example: "I want to set a daily deposit limit of RM200" or "I want to self-exclude for 3 months starting immediately."
The agent will apply the limit or restriction and send a confirmation message. Protective restrictions such as self-exclusion and deposit limit reductions take effect immediately — not after a waiting period.
You will receive a confirmation email to your registered address summarising the changes made to your account. Keep this for your own records.
g118 upholds a strict set of responsible gambling standards that govern how our platform operates and how we respond to indicators of player distress. These standards are applied consistently across all players — regardless of their VIP tier, deposit history, or account status.
Age Verification: Every account on g118 is subject to mandatory age verification before the first withdrawal is processed. Players who cannot confirm they are 21 or older will have their accounts suspended and any deposited funds returned via the original payment method. We do not permit any workaround or exception to this policy.
Proactive Monitoring: g118's systems monitor player behaviour for indicators of potential problem gambling — including significant increases in deposit amounts, extended session durations, rapid cycling of deposits and withdrawals, and loss-chasing patterns. Where such patterns are detected, our responsible gambling team may proactively reach out to the player to offer support tools, regardless of whether the player has requested them.
No Targeting of Vulnerable Players: g118 does not send promotional offers, bonus notifications, or marketing communications to players who have activated any responsible gambling tool, are in a cooling-off period, or have previously self-excluded. We do not use data to identify and target players who are showing signs of distress.
Staff Training: Our customer support team members receive training in responsible gambling awareness, including how to identify distress signals in player communications and how to guide players toward appropriate tools and support resources without judgment.
Minor Protection: g118's 21+ policy is non-negotiable. We do not knowingly allow anyone under 21 to create or operate an account. We encourage parents and guardians in households where minors may have access to devices to use filtering tools and to keep their g118 login credentials private and secure.
The following organisations provide free, confidential support for gambling-related issues. Contact details are provided as plain text — please reach out if you or someone you know needs help.
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Available 24 hours a day, 7 days a week. Free, confidential counselling and referral services in Bahasa Malaysia and English.
Hotline: 15999 (Plain text — dial directly. Not a clickable link.)An internationally recognised organisation providing information, advice, and support for those affected by problem gambling. Offers online chat support, a helpline, and a self-help programme. Available in English.
GamCare National Gambling Helpline Search "GamCare" for contact details. Not an external link.Provides emotional support to those in distress or feeling suicidal. If gambling-related distress has reached a crisis point, Befrienders offers a safe, non-judgmental space to talk. Available in English and Bahasa Malaysia.
Befrienders KL: 03-7627 2929 (Plain text — dial directly. Not a clickable link.)Government hospitals across Malaysia — including Hospital Kuala Lumpur, Penang General Hospital, and Johor Bahru Hospital — offer psychiatric and counselling services. Gambling addiction is a recognised condition with evidence-based treatments available.
Visit your nearest government hospitalOur dedicated responsible gambling support team is available around the clock via live chat on the Platform. We can immediately activate deposit limits, cooling-off periods, and self-exclusion — with no questions about why, and no pressure.
Live Chat: Available 24/7 on PlatformProblem gambling affects the whole family, not just the individual. The Malaysian Department of Social Welfare (Jabatan Kebajikan Masyarakat) provides family welfare services and referrals to counselling for those affected by gambling-related hardship.
JKM: 03-8000 8000 (Plain text — dial directly. Not a clickable link.)The vast majority of g118 players enjoy the platform as entertainment — here are the habits that keep it that way.
Decide on a fixed amount you are comfortable losing before you open the app — not after. Treat it like the cost of entertainment, the same way you'd budget for a movie or dinner out in Bangsar.
Decide how long you are going to play before you start — and stick to it. Use your phone's built-in timer or g118's session reminder feature to stay on track.
Step away from the screen between sessions. Gambling while tired, hungry, or emotionally stressed leads to poor decisions. A 10-minute break often provides the perspective needed to play smarter.
Losses are a normal part of gambling — the house always has an edge. Chasing losses by increasing your bets almost always leads to larger losses. If you've hit your limit, stop for the day.
Alcohol and other substances impair judgement and reduce inhibitions. Gambling while under the influence significantly increases the risk of making bets you would not otherwise place.
Gambling should be one of many leisure activities in your life — not the primary one. Maintaining hobbies, social connections, and physical activity keeps gaming in its proper perspective.
Our responsible gambling support team is on live chat right now. Whether you want to set a deposit limit, take a break, or talk through your options — we are here without judgment, any time of day.
For crisis support, call Talian Kasih 15999 (free, 24/7, Malaysia). Play responsibly. 21+ only.