Terms & Conditions

These Terms and Conditions ("Agreement", "Terms") constitute a legally binding contract between you ("User", "Player", "you", "your") and g118 ("g118", "Company", "we", "us", "our"), the operator of the online gaming platform accessible at https://g118.cam and any associated mobile applications or sub-domains (collectively, the "Platform").

By accessing, registering on, or using the Platform in any capacity — including browsing, depositing funds, placing bets, participating in promotions, or contacting customer support — you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, each of which is incorporated into this Agreement by reference.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account by contacting our support team. Continued use of the Platform following any amendments to these Terms constitutes your acceptance of the revised Terms.

The following definitions apply throughout this Agreement:

To register and maintain an Account on the g118 Platform, you must at all times satisfy all of the following eligibility criteria:

• You are at least 21 years of age. Players under 21 are strictly prohibited from registering or using any Services.
• You are accessing the Platform as an individual, acting on your own behalf, and not as an agent, employee, or representative of any third party.
• You are not a resident of any jurisdiction in which accessing or using online gambling services is prohibited by applicable law or regulation.
• You have not previously been excluded from gambling services, whether by self-exclusion, operator-imposed exclusion, or any regulatory exclusion order.
• You have not been declared bankrupt, nor are you in any insolvency proceeding, at the time of registration or any subsequent use of the Platform.
• You are not an employee, contractor, director, officer, or close family member of g118 or any affiliated company, unless written consent has been granted by the Company.
• All information you provide during registration is accurate, complete, and current. You undertake to update your account details promptly if any information changes.

4.1 Single Account Policy

Each individual Player is permitted to hold only one (1) registered Account on the Platform. Registering, owning, or operating multiple Accounts — whether under the same or different personal details — is strictly prohibited and constitutes grounds for immediate suspension of all associated Accounts and forfeiture of all balances and pending bonuses.

4.2 Registration Information

You must provide accurate and truthful personal information during registration, including but not limited to your full legal name, date of birth, residential address, and valid contact details. g118 reserves the right to verify this information against official identity documents at any time, including as part of the KYC process required prior to your first withdrawal.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your credentials with any third party. g118 will not be held liable for any losses, unauthorised transactions, or damage resulting from your failure to keep your Account credentials secure. You must notify g118 customer support immediately if you become aware of or suspect any unauthorised access to your Account.

4.4 Account Verification (KYC)

Prior to processing any withdrawal request, and at any time at the Company's discretion, g118 may require you to complete identity verification by submitting copies of: a valid Malaysian government-issued photo ID (MyKad, Passport, or Driver's License); a recent proof of address (utility bill or bank statement dated within three months); and a selfie photograph holding your ID document. Verification is typically completed within 24–48 hours of document submission.

5.1 Personal Use Only

The Services provided by g118 are for personal entertainment purposes only. Use of the Platform for commercial purposes, including but not limited to operating a betting syndicate, providing gaming services to third parties, or using automated betting software or systems, is strictly prohibited.

5.2 Jurisdiction Responsibility

It is your responsibility to determine whether accessing and using online gaming services is lawful in your jurisdiction. g118 makes no representation that its Services are legal or available in any specific location. By using the Platform, you confirm that doing so is lawful under the laws of your jurisdiction.

5.3 Software and Technical Requirements

You are responsible for ensuring that your device, internet connection, and software are compatible with the Platform. g118 is not responsible for any service interruptions caused by your device, network connection, or third-party internet service provider. The Platform is optimised for modern mobile and desktop browsers; performance may vary on outdated operating systems.

5.4 Game Rules

All games available on the Platform are governed by individual game rules, which are accessible within each game interface. In the event of any conflict between individual game rules and these Terms, the specific game rules shall prevail for the purposes of that game only. All other matters remain governed by this Agreement.

6.1 Accepted Payment Methods

g118 accepts deposits and processes withdrawals via the following Malaysian payment channels: Maybank2u, CIMB Clicks, Public Bank Online Banking, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX (Financial Process Exchange). The Company reserves the right to add or remove payment methods at any time with reasonable notice to Players.

6.2 Currency

All transactions on the Platform are denominated in Malaysian Ringgit (MYR). Deposits made in foreign currencies may be converted to MYR at the prevailing exchange rate at the time of processing; conversion fees and applicable foreign transaction charges are the Player's responsibility.

6.3 Minimum and Maximum Amounts

• Minimum Deposit: RM30 per transaction.
• Maximum Deposit: Subject to your verified Account tier and applicable payment method limits.
• Minimum Withdrawal: RM50 per transaction.
• Maximum Withdrawal: RM30,000 per transaction for fully verified Accounts. Higher limits may be available for VIP tier Players upon request.

6.4 Withdrawal Processing Times

Withdrawal processing times are estimated as follows: Touch 'n Go eWallet, Boost, and GrabPay withdrawals are typically processed in under five (5) minutes; DuitNow and FPX bank transfers within five (5) to fifteen (15) minutes; and direct bank wire transfers within fifteen (15) to sixty (60) minutes. These are indicative timeframes and may vary due to payment provider processing times or KYC review requirements.

6.5 Payment Method Consistency

Withdrawals must be made to the same payment method used for the corresponding deposit, where technically possible. This policy exists to prevent financial fraud and money laundering. g118 reserves the right to request additional verification before processing withdrawals to a different payment method.

7.1 General Bonus Terms

All bonuses, free credits, cashback offers, and promotional rewards offered by g118 are subject to specific terms and conditions published alongside each respective promotion. In all cases, the following general provisions apply unless stated otherwise in the specific promotion terms.

7.2 Wagering Requirements

Bonus funds are subject to a wagering requirement before any associated winnings may be withdrawn. Wagering requirements express the number of times the qualifying amount (typically the bonus amount, or the bonus plus deposit amount, as specified) must be wagered. For example, a x10 wagering requirement on a RM100 bonus requires total bets of RM1,000 across eligible games before withdrawal.

7.3 Game Contribution Rates

Not all game types contribute equally to wagering requirements. Slot games generally contribute 100% of each wager. Live dealer table games, including baccarat and blackjack, typically contribute 10–20%. Lottery, sports betting, and other game types have contribution rates specified in individual promotion terms. Wagering on excluded game types does not count toward rollover completion.

7.4 Maximum Bet During Bonus

While Bonus Funds remain active in your Account, the maximum permissible single bet is RM300 (or the equivalent in the relevant game denomination) unless a lower limit is specified in the applicable promotion terms. Placing bets in excess of this cap while bonus funds are active may result in the cancellation of the bonus and any associated winnings, at the Company's discretion.

7.5 Bonus Expiry

All bonuses carry an expiry date, typically 7, 14, or 30 calendar days from the date of issuance, as specified in the relevant promotion terms. Bonus funds and any associated winnings that remain subject to incomplete wagering requirements at the time of expiry will be automatically forfeited without further notice.

7.6 Bonus Abuse

g118 reserves the right to withhold, cancel, or reverse any bonus, promotion, or associated winnings if there is reasonable suspicion of bonus abuse, including but not limited to: claiming multiple bonuses through multiple Accounts; systematic exploitation of low-risk strategies designed to circumvent wagering requirements; providing false information to qualify for promotions; or any other activity that the Company, in its sole discretion, determines to be inconsistent with fair play and the intent of the promotion.

The following conduct is strictly prohibited on the g118 Platform. Engaging in any of the following may result in immediate Account suspension, forfeiture of balance, and referral to relevant authorities:

• Registering or operating more than one Account on the Platform.
• Providing false, inaccurate, or misleading registration information.
• Using the Platform if you are under 21 years of age.
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform or its games.
• Engaging in collusion with other Players, including coordinating bets or sharing information to gain an unfair advantage.
• Engaging in money laundering, fraud, or any form of financial crime using the Platform's payment infrastructure.
• Exploiting software bugs, errors, or glitches in games or payment systems. Any winnings generated through exploitation of technical errors are considered void and may be reclaimed.
• Attempting to reverse-engineer, decompile, or extract source code from any part of the Platform.
• Harassing, threatening, or engaging in abusive conduct toward g118 staff or other Players via any communication channel.
• Using the Platform for any purpose that violates applicable Malaysian law or the laws of any other applicable jurisdiction.

All content on the g118 Platform — including but not limited to the brand name, logo, website design, user interface, game graphics, sound effects, text, promotional materials, and software — is the exclusive intellectual property of g118 or its licensed content providers, and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal entertainment in accordance with these Terms. This licence does not grant you any right to copy, reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit any Platform content without the prior written consent of g118.

To the fullest extent permitted by applicable law, g118 and its directors, officers, employees, affiliates, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with your use of, or inability to use, the Platform or Services.

Without limiting the foregoing, g118 is not liable for: losses arising from technical failures, service interruptions, or downtime beyond our reasonable control; losses resulting from your failure to comply with these Terms; gambling losses incurred through normal use of the Platform; or any loss of winnings resulting from game errors that are subsequently corrected in accordance with the relevant game rules.

Nothing in this clause shall limit g118's liability for fraud, wilful misconduct, or any matter where limitation of liability is prohibited by applicable law.

g118 is committed to promoting responsible gambling and the prevention of gambling-related harm. The Platform provides a range of responsible gambling tools accessible to all registered Players, including voluntary deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options.

Players who wish to restrict their gambling activity are encouraged to make use of these tools at any time by contacting customer support or accessing the relevant settings within their Account. Self-exclusion requests will be actioned promptly and cannot be reversed for a minimum period of 30 days.

Our Platform is strictly for players aged 21 and above. If you are concerned that your gambling may be causing harm to you or others, we strongly encourage you to seek assistance. For full details of our responsible gambling measures and support resources, please review our Responsible Gambling Policy.

12.1 Suspension by g118

g118 reserves the right to suspend, restrict, or terminate any Account at any time, with or without prior notice, where the Company has reasonable grounds to believe that: the Player has breached any provision of these Terms; the Account is being used for fraudulent, illegal, or harmful purposes; the Player has provided false information during registration; or there is a risk of financial crime or money laundering.

12.2 Closure by Player

Players may request the closure of their Account at any time by contacting g118 customer support. Upon closure, any remaining real-money balance will be returned to the Player via their registered payment method, subject to completion of any outstanding KYC verification requirements. Bonus funds and incomplete wagering balances are forfeited upon Account closure.

12.3 Effect of Termination

Upon termination of an Account for any reason, all licences and permissions granted to the Player under these Terms are immediately revoked. Clauses that by their nature survive termination — including provisions relating to intellectual property, limitation of liability, and governing law — shall continue to apply after termination of this Agreement.

g118 reserves the right to amend, update, or modify these Terms at any time. Where changes are material, we will provide reasonable notice to registered Players via in-Platform notifications or email to the address associated with your Account. The updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the Platform following the publication of amended Terms constitutes your acceptance of the revised Terms. If you do not agree to any modification, you must cease using the Platform and close your Account before the amended Terms take effect.

These Terms shall be construed and governed in accordance with the laws of the jurisdiction under which g118 holds its operating licence. Any disputes, claims, or controversies arising out of or in connection with these Terms or your use of the Platform shall first be referred to g118's internal dispute resolution process by contacting customer support in writing.

In the event that a dispute cannot be resolved through internal escalation within a reasonable period, the parties agree to attempt resolution through a mutually agreed alternative dispute resolution process. Nothing in this clause limits either party's right to seek emergency relief from a court of competent jurisdiction.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or wish to exercise any of your rights as a Player, please contact us through the following channels:

For responsible gambling support or self-exclusion requests, please also refer to our Responsible Gambling page, which contains additional guidance and support resources.